Privacy
Privacy Policy
Fibro2 Phoenix, under The Phoenix Movement CIC
Registered Companies House number: 17100456
Data Controller: Reanne Murray
Last Updated:16.06.2026
1. Introduction
The Phoenix Movement CIC ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us through our website, social media platforms, events, workshops, coaching programmes, memberships, retreats, classes and other services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Reanne Murray is the Data Controller responsible for your personal information.
Contact Details:
Email:Reanne@Fibro2Phoenix.com
Telephone: 07581430655
Registered Address: 260 Winchester Rd- M32 9PU
3. Information We Collect
We may collect and process the following information:
Personal Information
Full name
Email address
Telephone number
Postal address
Emergency contact details
Date of birth (where relevant)
Service Information
Programme registrations
Event bookings
Membership details
Attendance records
Payment information (processed securely through third-party providers)
Health and Wellbeing Information
Where necessary for participation in coaching, breathwork, retreats or wellbeing services, we may collect:
Relevant health information
Medical conditions
Medication disclosures
Accessibility requirements
Emergency health information
We only collect this information where necessary and with your explicit consent.
Technical Information
When using our website, we may collect:
IP address
Browser type
Device information
Website usage data
Cookies and analytics data
4. How We Use Your Information
We use your information to:
Provide our services
Manage bookings and memberships
Deliver coaching, workshops and events
Communicate important information
Respond to enquiries
Process payments
Improve our services
Meet legal obligations
Maintain participant safety
Where you have consented, we may also send marketing communications about upcoming events, services and opportunities.
You may unsubscribe from marketing communications at any time.
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
Contract
To provide services you have requested.
Consent
For marketing communications and certain health-related information.
Legitimate Interests
To operate and improve our services and ensure participant safety.
Legal Obligation
Where required by law.
6. Special Category Data
Some services may involve the collection of health and wellbeing information.
Under UK GDPR, this information is classified as Special Category Data.
We only process this information:
With your explicit consent
Where necessary for health and safety purposes
To make reasonable adjustments for accessibility
7. Sharing Your Information
We do not sell your personal information.
We may share information with:
Payment processors
Website hosting providers
Email marketing providers
Professional advisers
Insurers
Emergency services where necessary
Regulatory or legal authorities where required by law
All third parties are required to keep your information secure and process it lawfully.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Meet legal obligations
Resolve disputes
Maintain business records
Health and wellbeing forms may be retained for up to 7 years following participation, unless a longer period is required by law.
Marketing records will be retained until consent is withdrawn.
9. Security
We take reasonable organisational and technical measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
However, no online transmission can be guaranteed to be completely secure.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)
ICO Contact Details:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
11. Cookies
Our website may use cookies to improve user experience and analyse website performance.
You can manage cookie preferences through your browser settings.
A separate Cookie Policy may be provided where required.
12. Children and Young People
Where services are provided to individuals under 18 years of age, parental or guardian consent may be required.
We take additional steps to safeguard children's personal information.
13. Photography and Media
We may take photographs or video recordings during events, workshops or community activities.
Images will only be used for promotional purposes where consent has been provided.
Participants may withdraw consent at any time.
14. Third-Party Links
Our website and social media platforms may contain links to external websites.
We are not responsible for the privacy practices of those websites.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
16. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
The Phoenix Movement CIC
Email: Reanne@Fibro2Phoenix.com
Telephone: 07581430655
Registered Address: 260 Winchester Rd- M32 9PU
